Your Total Satisfaction is the Only Acceptable Outcome
Overview
Our refund and returns policy allows for returns of any unused product in the original package. Electrical Items are returnable; however a refund will not be issued until it is tested and verified in working condition.
There is a 15% restocking fee on all returned items, this refund will be issued in the form of a company check mailed to your address.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus the 15% restocking fee, and a company check issued and mailed to your address.
Late or missing refunds
If you haven’t received a refund yet, give me a call at 570-752-1811, or email me at matt@leisurelinestoves.com I will look into it and get back to you.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at matt@leisurelinestoves.com and send your item to: 620 Broad St, Berwick PA 18603.
I will evaluate it for damage/failure due to mishandling, improper installation or other issues not related to product defect. Exchanges will not be issued if the defect was caused by any of the above.
Shipping returns
To return your product, you should mail your product to: 620 Broad St, Berwick PA 18603.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact me at 570-752-1811 or matt@leisurelinestoves.com for questions related to refunds and returns.
Thank you for being a valued customer, I will do my best to make sure your experience with us is fantastic. If for some reason it is not I would appreciate you letting me know so I can correct the situation and make it up to you.
Sincerely,
Matt
Owner, Leisure Line Stove Company
